Shipping policy
Thank you for shopping with SQUU. Each order is carefully prepared and packed before it begins its journey to you. Please review the information below regarding processing, shipping, and delivery.
Processing Time
Orders are typically processed within 1-3 business days before shipment.
Because many SQUU products are handmade, small-batch, or individually prepared, processing times may vary slightly depending on order volume and product availability.
During peak periods-including new launches, viral moments, restocks, and holidays-processing may take slightly longer. A little extra time may simply be part of preparing and packing your SQUU order with care.
Business days do not include weekends or U.S. federal holidays.
U.S. Shipping & Delivery
SQUU currently ships within the United States through our Shopify store.
After your order has been shipped, estimated U.S. delivery is generally:
5–8 days after shipment
Delivery times are estimates, not guarantees. Many orders may arrive sooner than the estimated timeframe.
Actual delivery time may vary depending on destination, carrier operations, weather, holidays, or other circumstances outside of our control.
Free Shipping
We offer FREE standard U.S. shipping on orders of $59 or more.
Orders below $59 will be charged the applicable shipping rate shown at checkout.
The $59 minimum is calculated after applicable discounts and before taxes, unless otherwise indicated at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier's tracking system to update after your shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at hello@squushop.com.
We will do our best to assist if the order has not yet shipped. However, once an order has been handed over to the carrier, we cannot guarantee that the shipping address can be changed or redirected.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Delayed Packages
Carrier delays can occasionally occur after an order has left our facility.
If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery window, please contact us at hello@squushop.com and we will help you review the shipment.
Please note that estimated delivery dates provided by SQUU or the shipping carrier are not guaranteed delivery dates.
Packages Marked as Delivered
If tracking shows your package as Delivered but you cannot locate it, please first:
- Check around your delivery location, mailbox, porch, or other secure areas.
- Check with household members, neighbors, building management, or your mailroom.
- Allow a short period of time, as some carriers may mark packages as delivered shortly before the package physically arrives.
- Contact the shipping carrier directly if the package still cannot be located.
If you continue to experience an issue, please contact hello@squushop.com and we will assist where reasonably possible.
A carrier's “Delivered” status does not automatically qualify an order for a refund or replacement.
Lost or Returned Packages
If a package appears to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.
If an order is returned to SQUU because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, additional shipping charges may apply if the customer requests reshipment.
Damaged Upon Arrival
If your item arrives damaged, leaking, torn, or otherwise unusable when first removed from its packaging, please contact SQUU Customer Support at hello@squushop.com within 3 days of delivery.
Please include your order number, clear photos of the affected item and packaging, and a short video showing the condition of the item when available.
Eligible arrival-damage claims are handled according to our Refund & Return Policy and are limited to one replacement per affected item.
Please keep the damaged product and its original packaging until your claim has been reviewed.
International Shipping
Our Shopify store currently ships within the United States only.
International customers may check our Etsy shop for available international shipping options.
Questions?
For questions about your order or shipment, please contact:
SQUU Customer Support
hello@squushop.com
We’ll be happy to help with questions regarding your order, tracking, or delivery.